Dormeo USA

Frequently Asked Questions

Why do we require that you use your Dormeo® Product for a minimum of 30 nights?

We know you will love your new Dormeo® product, but it isn't uncommon for it to take your body a bit of time to adjust to sleeping on a new surface. Some people are lucky and love it from night one but others may experience a bit of stiffness or soreness for the first few mornings. We want you to be fully satisfied with your product and ask that you give it a minimum 30-night trial before being eligible to return it within our 100-night, risk free trial.  Give your body and your new Dormeo® time to adjust to each other and we are confident you will fall in love!

What Materials are used in the Premium Mattress Topper ? 

Cover: A hypoallergenic, breathable, washable polyester cover with adjustable straps and non-slip base to hold the topper securely in place.

Foam Top Layer: The top layer of the Topper is our signature Recovery Foam™. This is a high quality, high-density, US-Certipur certified viscoelastic foam that is free from harmful chemicals, no off gassing or strong odors and perfect for gently cradling even the most sensitive areas of your body without that “sinking, stuck” feeling. 

Octaspring Technology Layer: We use US-Certipur certified polyurethane foam in two distinct densities to create a zoned layer of all-foam springs for proper spinal alignment, comfortable cradling and maximum breathability so that the topper does not retain heat and sleep hot. There is no latex in any of our foams.

How can I contact customer service?

Product Specific Questions?

Browse our FAQ

7 days a week between 8 am and 10 pm EST chat with our inhouse Sleep Experts by Messenger or by texting "Chat Now" to 1-360-383-5840 

Order by Phone 24/7  1-888-271-1582

Questions About your Order?

Contact Customer Care by Messenger

Or Text "Chat Now" to 1-360-383-5840

Or Call 1-888-291-1153

Anytime by email: CustomerCare@Dormeo-na.com
 

What is the shipping cost for Dormeo® Products?

We offer free shipping and returns (unless you are in Hawaii or Alaska...we still love you and want you sleeping better too, but there is a shipping fee of $100 for pillows and toppers and $200 for mattresses).  All products ship from Atlanta via UPS and should arrive to you in 5-7 days.

How long does it take Dormeo® Products to ship?

All of our products ship from Atlanta via UPS except our Dream Bed Lux Mattresses which ship direct from our manufacturing facility in Nashville via FedEx. Shipping times are currently 5-7 days but we always hope to get it to you faster! 

Do your toppers or mattresses work on an adjustable base?

Absolutely! Yes! Our toppers AND mattresses work wonderfully on adjustable bases.  The high density memory foams and all-foam Octaspring Technology perfectly adapts and conforms to the shape of the adjustable base all while continuing to cradle and support your body.

What is the warranty for the Dormeo® Toppers and Mattresses?

We completely stand behind our products and your happiness is our first priority so we give you 10 year limited warranty on our toppers and mattresses for your peace of mind.

What is the warranty for the Dormeo® Pillows?

We completely stand behind our products and your happiness is our first priority so we give you 1 year warranty on our pillows for your peace of mind.

How thick is the The Premium Mattress Topper by Dormeo® ?

The Premium Mattress Topper by Dormeo® is 3” thick. It starts with high density memory foam followed by our Octaspring® Technology layer. They combine perfectly to cradle your body and offer superior support creating an unbelievably comfortable sleep space!

What are the size dimensions for Dormeo® Toppers and Mattresses?

We follow all standard US sizing: (W x L) in inches**

Twin 38" x 75"

Twin XL 38" x 80"

Full 54" x 75"

Queen 60" x 80"

RV Short Queen 60" x 75"

King 76" x 80"

RV Short King 72" x 75"

RV King 72" x 80"

Split Head King 76" x 80" with 30" long split at head

Cal King 72" x 84"

What is the package size and weight of The Premium Mattress Topper by Dormeo® ?

Twin 14.6”L x 14.6”W x 20.5”H; 15 lbs
Twin XL 14.6”L x 14.6”W x 20.5”H; 18 lbs
Full 14.6”L x 14.6”W x 28.4”H; 23 lbs
Queen 14.6”L x 14.6”W x 30.7”H; 27 lbs
RV Short Queen 14.6”L x 14.6”W x 30.7”H; 26 lbs
King 14.6”L x 14.6”W x 39.4”H; 34 lbs
RV Short King 14.6”L x 14.6”W x 37.4”H; 30 lbs
RV King 14.6”L x 14.6”W x 37.4”H; 31 lbs
Split Head King 14.6”L x 14.6”W x 31.7”H; 32 lbs
Cal King 14.6”L x 14.6”W x 37.4”H; 33 lbs

What are the size dimensions for the Dormeo® Pillows?

The True Evolution Pillow (low profile pillow):

18” Width x 26” Length x 4" Height

The Dormeo® Dark Pillow:

Queen: 16" Width x 24" Length x 5" Height

King: 18" Width x 34" Length x 5" Height

 The Duo Pillow by Dormeo®

Jumbo: 20" Width x 28" Length x 7" Height

King: 20" Width x 36" Length x 7" Height

 

Why is staying cool so important for a good night's sleep?

Staying cool is vital to good sleep. Your body temperature naturally falls in the evening, signaling that it’s time for bed. A lower temperature also tells your body to produce melatonin, the sleep hormone.
There’s no doubt that you get better sleep when you’re cool and comfortable (not hot and sweaty). The American Sleep Foundation has even recognized temperature as the #1 disrupter of sleep.

What makes our topper, mattresses and pillows cooler than others on the market?

Our Dormeo® mattresses, topper and pillows feature our patented Octaspring® technology which is 8x more breathable than foam products. This natural airflow allows you to sleep cooler. We don’t use surface chemicals (which lose their cool once you’re on them) or put holes in our foam (which flatten out when you lay down) like other companies do in order to help you sleep at a healthy, cool temperature.

Where is your company located?

Dormeo's head office is located in Houston, TX.  We also have manufacturing facilities in Nashville, TN and in Phoenix, AZ and a logistics facility in Atlanta, GA.

Are Dormeo® Mattress, Topper, and Pillow covers machine washable?

If you want to freshen up your Dormeo® Topper or Pillow - you can remove the cover and wash it.

Are Dormeo® Mattresses, Topper, and Pillows hypo-allergenic?

Yes! Our products are hypoallergenic and latex free.  All of our foams are Certipur Certified meaning they are free from harmful chemicals.  Our mattresses, topper and pillows are a healthy sleep space so you can rest easy!

I’ve heard Dormeo® has a lower carbon footprint than some other mattresses, toppers and pillows. Is that true?

Yes, it is. Due to our Octaspring® Technology, our Octaspring® layers use 50% less material creating less waste and use no metals which is better for the environment.